-
We are working to resolve an ongoing systems outage involving multiple systems. We regret that we are not operating as normal. Further updates will follow.
— PremierPropLawyers (@PremPropLawyers) November 8, 2021 -
I am now homeless with four children as our completion didn't go through, zero communication from @PremPropLawyers but as they are a complete shower anyway what did I expect. Where shall I send my bill!!!???
— Dan Palmer (@DPalm84) November 8, 2021 -
Please can I have an update? Removal men are here = £1k, Day off = £100, Not to think about the worry and stress and sleepless night. If I have to sleep in my car tonight there’s another charge as you’ve breached our contract. Time is ticking as holding up the chain!
— Jason Greenwood MBE (@jasongclcgb) November 9, 2021 -
Can't believe this isn't a bigger story - family member is buying a property & the UK's largest online conveyancing firm Premier Property Lawyers have been offline for 2 days now. There are people whose exchanges and completions haven't happened. Why isn't this being covered?
— Chris Williams (@chrispawilliams) November 9, 2021 -
We have now restored systems sufficiently to process payments to enable clients to move. We have been working through the backlog and continue to proactively contact clients who are scheduled to complete. Please help us by completing the form.https://t.co/005ChMC0bI
— PremierPropLawyers (@PremPropLawyers) November 10, 2021 -
Been told this post is a lie and that it is all still down (according to buyers solicitor). Wtf is going on!!!????
— Andrew 🇬🇧 ◣ ◢ (@AMrwulf) November 10, 2021 -
Not what I was told when I called at 9!! Just so you know I’ve contacted the press and reported to ombudsman!!
— 💙Claire Ashton💙 (@ClaireA1974) November 10, 2021 -
This is a blatant lie. I have a fixed completion date, we were due to exchange on Monday 8th. I have had no contact from anyone from #PremierPropertyLawyers just an automated unhelpful email from #Simplify. It is simply appalling.
— Jessica Davies (@JessSdavies) November 11, 2021 -
Home movers facing chaos as security breach shuts down Simply Group conveyancing firms - including Purplebricks' recommended Premier Property Lawyers - leaving some with packed up vans unable to move https://t.co/XxpfOeiBqe
— Helen Crane (@helenlcrane) November 10, 2021 -
Premier Property Lawyers: House sales halted by security breach. Wow - these personal stories of how the hack is affecting people are shocking. https://t.co/QSxbpdRsMu
— Joe Tidy (@joetidy) November 10, 2021 -
@PremPropLawyers day 3 of a complete outage? Where is the communication and reassurance that our money and personal information is safe! What are your directors and conveyancers doing? Your clients need to know what is going on #ruininglives #premierpropertylawyers #homebuyers
— Francesca (@ChessieGrogan) November 10, 2021 -
The CLC is requiring frequent updates from the Simplify group (including Premier Property Lawyers) on their progress rectifying the impact of this week's cyber incident. We have advised them to improve their communications with clients and lenders.
— CLC (@CLConveyancers) November 11, 2021 -
@BBCNews @MartinSLewis @Moneybox We are caught up in the horror show that is the cyber attack on #PremierPropertyLawyers. Still no contact, and this is on top of 6 months of what can only be considered abuse and neglect in their incompetent hands. Please help!
— Jessica Davies (@JessSdavies) November 11, 2021 -
IT systems are sufficiently restored to enable clients to move and almost all contracted transactions with a fixed completion date are up to date. Over 300 colleagues are proactively contacting clients but please help us by using the contact form here https://t.co/005ChMC0bI
— PremierPropLawyers (@PremPropLawyers) November 12, 2021 -
A man undergoing cancer treatment is among a number of people still unable to complete their house move due to a cyber-security breach.https://t.co/6RqZ9SFbPL
— The Debt Advisor (@TheDebtAdvisor) November 18, 2021 -
We wanted to assure all our clients that all client monies held by us are safe.
— PremierPropLawyers (@PremPropLawyers) November 12, 2021 -
Anyone stuck with Premier Property Lawyers - we have spoke to our conveyancer who has had saod "off the record" that hackers are holding their system to ransom. They have no deadline or end date in site.
— Holliebxoxo (@Holliebxoxo1) November 12, 2021 -
#PremierPropertyLawyers we are due to complete on Monday but our buyers still haven't heard from PPL as to what will happen. Time off work booked, removals booked, daughter starts new school. We are moving towns. This is so stressful due to the lack of communication. 🥺
— 🎗️Turnbull and Proud 🟨🟥 (@Dgooch66) November 13, 2021 -
We have been working through the weekend to restore our IT systems and contact all our clients. Last week we completed all exchanged transactions with a fixed completion date and we expect to do the same this week. To contact us please us this form https://t.co/005ChMC0bI
— PremierPropLawyers (@PremPropLawyers) November 15, 2021 -
Useless. That’s this week’s communication over with. A whole week with people homeless, living out of boxes or unable to access their own money and that’s it? #PremierPropertyLawyers
— Lyndon Roberts (@LyndonRoberts21) November 15, 2021 -
Just having a f*cking breakdown. How the most important events in people’s live of purchasing first property can be so stressful and tiring. #PremierPropertyLawyers you just left us in risk of losing our dream house 😔
— Lillka (@lillka1987) November 15, 2021 -
One week on from what was supposed to be our exchange day and we have had no updates from @PremPropLawyers… we are left in the dark stressed and worrying we won’t ever get our home #PremierPropertyLawyers
— Lo (@loiskaty_) November 15, 2021 -
Our dream of spending our first Christmas in our new home has been crushed. Absolutely devastated! 😰#premierpropertylawyers
— Courtney (@Courtne09519001) November 15, 2021 -
@CLConveyancers @MartinSLewis @PremPropLawyers update urgently required for my parents move.Move set for 12th Nov,deposit asked for etc.Appalling as my stepdad is under current cardiovascular care for a cardiac arrest.Not one bit of contact in last 72hrs. #PremierPropertyLawyers
— Claudie (@Claudie_S_C) November 15, 2021 -
Why are you incapable of providing any reasonable, honest and regular updates to what are probably thousands of people affected by this? Yes, the issue has caused you enormous stress but at the end of the day, it is a job for you. For us, it is our lives. #PremierPropertyLawyers
— Maddie (@maddieohmy) November 16, 2021 -
Last 9 days have been hell. Spoke to my conveyancer @PremPropLawyers today & was told I'm in the priority list & even tho no firm date for completion it won't be long as all is complete. Since then @CLConveyancers have said no new exchanges.
— Hannah Hatt (@HannahHaisman_H) November 16, 2021
I want to cry #PremierPropertyLawyers -
@PremPropLawyers @CLConveyancers why have your conveyancers been telling clients they are a priority and their exchange will go ahead when the CLC have put out a statement saying no new exchanges will take place? You are a disgrace to the legal profession #PremierPropertyLawyers
— Rachael Fletcher (@FletchRL) November 16, 2021 -
What about clients like us where @PremPropLawyers have our deposit yet haven’t exchanged? How quickly can they return our funds should we opt to move solicitors? We can’t move unless the funds are returned. #PremierPropertyLawyers
— David Simmons (@djsimmons) November 16, 2021 -
@CLConveyancers can’t understand why there is such discrepancy between what I have been told by different staff members at PPL and what other clients have been told. This is people’s lives- all we want is some CLARITY so we can make decisions #PremierPropertyLawyers
— Cally (@CallySmith4) November 16, 2021 -
They are ruining peoples lives! They show no empathy or consideration for their clients! They are appalling! #Premierpropertylawyers
— ▫️ Toni ▫️ (@Gold1Toni) November 17, 2021 -
8 months of conveyancing stress! Was ready to complete in Aug! Had to break chain to keep buyers so became 'homeless' as such. Furniture in storage. Still waiting. No idea when now due to cyber attack on #PremierPropertyLawyers
— Ange (@enjoylife1329) November 17, 2021 -
Too stressed to concentrate on my patients. Had to take a day off from work to try & sort out the mess that is #PremierPropertyLawyers
— Hannah Hatt (@HannahHaisman_H) November 18, 2021
Ready to exchange & 14 weeks later Ryan is still saying problems with sellers ID 🤯
Apparently I'm in priority pile 🤔@PremPropLawyers -
Buying my first house is supposed to be one of the most exciting times in my life & it’s done nothing but shatter my mental health due to the incompetence of @PremPropLawyers @CLConveyancers excuse after excuse & diabolic communication🤬🤬 #cyberhack #PPL #PremierPropertyLawyers
— rach x (@raachharrison) November 18, 2021 -
Really hoping Ryan at #PremierPropertyLawyers has found our sellers birth certificate that she sent via signed for delivery. If not she's driving to Leicester tomorrow to sort it once & for all. Please make her welcome if she has to make a 150mile trip @PremPropLawyers
— Hannah Hatt (@HannahHaisman_H) November 18, 2021 -
It's now be 10 days since the Simplify Group security breach. This is a lot more serious than they are letting on.
— Squid (@Squid80397798) November 18, 2021
Very little information out there for their customers - none at all from some in the group. #premierpropertylawyers #myhomemove #APLawyers #JSLaw #DCLaw -
@EstateStrike #PremierPropertyLawyers my purchase is now 4 weeks overdue in completing. My lease is up on the house I live in.
— Lindsay Kittens (@poshbird555) November 19, 2021
My vendors are buying through yourselves and have an enquiry outstanding since October. PPL will not address it. I have nowhere to live! -
@PremPropLawyers can we expect an update on the systems today??? It's been a couple of days now and there are still thousands of us unsure what to do. Some transparency would be appreciated now.#Updates #movinghouse #securitybreach #PremierPropertyLawyers
— Mim Herrity (@Maria56778550) November 19, 2021 -
No updates now since the 17th for a problem that has been on going since 7th. With many people/chains affected. What is going on will someone please clarify? You can't just leave people in limbo you are disrupting lives. #PremierPropertyLawyers
— 🎗️Turnbull and Proud 🟨🟥 (@Dgooch66) November 19, 2021 -
@PurplebricksUK @CLConveyancers …clear breach of GDPR, just all out lack of professionalism is shocking. Walk with your feet everyone and go elsewhere. I cannot see how PB/Simplify Group can come back from this #simplifygroup #premierpropertylawyers
— Rachel Ryan (@rachyrach2k) November 19, 2021 -
Thousands facing broken chains, some stuck mid-move, many losing huge amounts of money. PPL arrogantly unapologetic. Can't find time to contact their clients but can find time to block twitter users?! #PremierPropertyLawyers #RevokeCLCLicence #DRfail #PRfail https://t.co/jFZGthYRB1
— Peter Marsden (@BarbellChart) November 19, 2021 -
Another day of no updates for your customers? Your communication is appalling. #PremierPropertyLawyers #myhomemove #AdvantagePropertyLawyers #JSLaw #DCLaw #simplifygroup #CyberAttack @PurplebricksUK @PremPropLawyers @JSLawProperty @DC_Law @myhomemove @APLawyersLeeds
— Squid (@Squid80397798) November 21, 2021 -
Extremely unhelpful information. If we were to move to alternative conveyancers we would need the searches etc from the portal. If PPL were able to access the portal they might as well complete our purchase? Time wasters. #premierpropertylawyers #databreach #corrupt
— Leonie Brooker-Wilson (@Leonie_b4wicket) November 21, 2021 -
Following further work to safely restore our systems, the majority of conveyancing colleagues will be back online by the end of today and actively progressing cases. We will be contacting clients directly as soon as we can. See https://t.co/j5Ke0DbuQP for more detail.
— PremierPropLawyers (@PremPropLawyers) November 22, 2021 -
Fingers crossed 🤞#PremierPropertyLawyers pic.twitter.com/ikylBiGiT7
— Graham 🇬🇧 🏴 🇫🇷 🇪🇺 (@SiJ_avaisSu) November 22, 2021 -
So... end of today (Monday 22 Nov 2021) is now right? It's 5pm and I've refreshed my cache, opened a ton of browsers and I still see the heart-shattering message. How long must we anxiously wait? #premierpropertylawyers #myhomemove #simplifygroup #CyberAttack
— Artemas (@ArtemasPrime) November 22, 2021 -
The #PremierPropertyLawyers incident has all of the hallmarks of a ransomware attack. The unfortunate reality is that most victims of ransomware do end up paying the ransom and the longer PPL keep quiet the more likely it is that this is the case here too. So let's explore 1/12 https://t.co/Vp3FFSZZ51
— john fitzpatrick (@j0hn__f) November 22, 2021 -
@PremPropLawyers When will the portal be back up and running? #PremierPropertyLawyers
— Courtney (@Courtne09519001) November 23, 2021 -
I spoke to my conveyancer today who said they were aware of the various statements but that none were actually true. He still can't access any files, any systems. He said no one he knows he can either so suggested the statements may be about PR.
— Fat Pregnant and Altogether Miserable (@fpamiserable) November 23, 2021 -
I've rang their team yet again today. No one can help me. They STILL do not have any access to systems when you call in. Someone is lying somewhere here.... #PremierPropertyLawyers
— David Simmons (@djsimmons) November 23, 2021 -
#PremierPropertyLawyers been told their systems are still down, and can’t give us any info, still all working from home. Very rude. No apology.
— ▫️ Toni ▫️ (@Gold1Toni) November 23, 2021 -
#premierpropertylawyers#purplebricks
— Brian g (@indecoramipso) November 23, 2021
The plan was to retire back to Yorkshire
Lost our sale lost our purchase because of this mess
Thanks for all the stress -
#PremierPropertyLawyers Outrageous how you are treating your clients. More lies today - still no systems, as confirmed by 2 of your staff at Leicester office. You have caused so much unacceptable stress for us. We are into a 3rd week of no systems, with appalling communication.
— Carl Carter (@carlito_c) November 23, 2021 -
I think you need to be honest with us given the responses to your tweet. Our rental contract runs out in 9 days. We need answers. If you can't process our cases, you need to tell us so we can find alternative conveyancers. The lack of communication is quite frankly, appalling.
— 😷 Hélène de Bagatelle🐝 (@HdeBagatelle) November 23, 2021 -
We were supposed to complete on the 11th Nov. Now I have NO way to contact my solicitor, I’ve filled out forms and been told to leave messages on the phone with no contact back. We had weeks left on our lease and it is now going to run out and we’ll have nowhere to live?????
— LuciaFryett (@luciafryett) November 24, 2021 -
Another day, another no call from our @PremPropLawyers conveyancer. We just need COMMUNICATION now. Seems to be the luck of the draw in terms of who is being spoken and who has access to the system and who doesn’t. #PremierPropertyLawyers #mentalhealth #CyberAttack
— Louisa Davies-Foley (@louisadf) November 25, 2021 -
@PremPropLawyers I instructed you to sell my chain free flat in JUNE! How am I still waiting??? Why am I not a priority?? No call from my solicitor, no reply to any of my emails either! This is not good enough!!! #strikeconveyancing #strike #houseselling #premierpropertylawyers
— Salford28 (@rachael_burdett) November 25, 2021 -
Family to be 'homeless' as IT outage leads to collapse of house-buying 'dream' - https://t.co/EMrOh5v05g https://t.co/sIj5RohcSD #PropertyNews
— Michael .E🔑🏠 (@Mike_Empirelpm) November 25, 2021 -
Our buyers are using #PremierPropertyLawyers. Chain collapsed 30/9 because PPL couldn’t meet SDLT deadline and their buyers pulled out. New completion date scheduled for 10/12. Now PPL IT outage has caused another grinding halt. At this rate we will lose our dream home
— Chris Walsh (@ChrisWa57) November 26, 2021 -
Heavily pregnant, weeks away from giving birth and waiting to move into a rental but cant because the owners are STILL waiting on #premierpropertylawyers to contact them! 😭😭 Will I be moved in by Christmas!? Starting to really panic @MartinSLewis
— Becki (@BeckifairytaleX) November 26, 2021 -
Did not exchange, had 0 communication - on here on behalf of our buyers who are elderly and do not have this platform and have 0 way of getting a human response. Blatantly lied to me in direct messages saying contact was made Thursday when it wasn’t.
— Megan (@meganiwanina) November 27, 2021 -
#PremierPropertyLawyers
— Lorelly Sanford (@LorellySanford) November 27, 2021
Having tried calling/emailing/filling in your form for the past three weeks - can I please have my search documents sent to me? Me and my severely disabled daughter will much appreciate not loosing our purchase -
Hope you're proud of yourself #PremierPropertyLawyers and the Simplify group! In The Telegraph this morning... People homeless, children facing Christmas in a hostel. All because you can't communicate. pic.twitter.com/ljrgx1ZeBJ
— Fat Pregnant and Altogether Miserable (@fpamiserable) November 27, 2021 -
We left #premierpropertylawyers 12 days ago and are still waiting for our file to be sent. We have rang,emailed,messaged,rang again and again and still no file just empty promises. It’s absolutely soul destroying
— Marissa Jones (@Marissa70219002) November 27, 2021 -
@premierpropertylaywers
— Katrina King (@Katrinaking1993) November 29, 2021
Please for the love of god pick up the phone. I have young children and need to complete this week and your just ignoring me. I will continue to call you every 10 minutes until you pick up. We arent going away #premierpropertylawyers -
@PremPropLawyers are you ever going to answer the phone or ring back after submitted forms ? Six weeks since anything has been done on our move by you - we should be in by now and we can’t move forward at all - yet you still happily charge for your service #PremierPropertyLawyers
— Jo ho ho ho (@Dominics_wife) November 29, 2021 -
@PremPropLawyers Have you lost all our records and documents?
— mm (@minniem89136426) November 29, 2021
Today our conveyancer told us that he still hasn't received 3 documents however we spoke to each party and had it confirmed that all documents should be with you. Where are they? #PremierPropertyLawyers -
@PremPropLawyers all I want for Christmas is... the house we agreed on in July...
— kellyy (@KellyMaarie) November 30, 2021
Are you going to contact our seller, or shall we wait another 3 weeks?😭 #PremierPropertyLawyers -
I am mentally exhausted living out of boxes and sleeping on the floor as they missed our completion and exchange date. Not getting my hopes up again for this week #premierpropertylawyers
— Shaista Ahmed (@Shaista20269217) November 30, 2021 -
@CLConveyancers are you going to let people know #DCLaw of @PremPropLawyers have been removed from panel of approved solicitors by banks. People are reporting their mortgage offers have been revoked.@MartinSLewis im sure people have tried alerting you to this.
— Slider (@FakeGucciSlider) December 1, 2021